Due to the nature of digital downloads, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets certain internal criteria (e.g. duplicate order), and will grant refunds at our reasonable discretion. Please read descriptions thoroughly before your purchase to ensure the product meets your needs and is compatible with your software. Nothing herein grants an obligation by Thirty One Palms Studio, LLC to issue a refund. However, we will do everything possible to ensure that you are happy with your purchase! 

Please check the terms of your particular membership plan before purchase, to ensure that it meets your specific goals and needs. You can cancel a recurring membership at any time in your member dashboard under “My Account“. You will not be billed on a recurring basis after you cancel, however you will not be refunded for your current term. Your access to all materials will be revoked at the end of your current term.

If you have any questions regarding your particular membership terms, please don’t hesitate to get in touch with us at tamara@31palms.com and we’ll be happy to help!